At Butt Foods, we strive to provide high-quality food and exceptional service for all events. Due to the nature of our products (freshly prepared food), we have specific return and refund policies in place to ensure fairness and transparency.
By placing an order with us, you agree to the terms outlined in this policy.
Order Cancellations
Cancellation Before Preparation:
If you cancel your order at least [X] hours/days before the scheduled event, you may receive a full or partial refund (subject to deduction of processing fees).
Cancellation After Preparation: If cancellation occurs after food preparation has started, no refund will be provided.
Emergency Cancellations:
In case of unavoidable circumstances (such as venue closure, extreme weather, or unforeseen events), we may offer a partial refund or reschedule the service.
Refund Policy
Refunds will only be issued in the following cases:
Incorrect or Missing Items:
If there is an issue with your order (wrong food items, missing items, etc.), please notify us within [X] hours of delivery for a resolution.
Quality Issues: If you receive food that is spoiled or not up to our quality standards, provide photo evidence and contact us immediately. We will investigate and may issue a refund or replacement.
Non-Delivery:
If we fail to deliver your order due to our fault, you are entitled to a full refund.
No Refunds in Certain Cases
Refunds will not be provided in the following situations:
Customer’s Change of Mind after food preparation has started.
Incorrect Address or Unavailability at the delivery location.
Delayed Pickup/Consumption leading to food spoilage.
Personal Taste Preferences (we ensure quality, but personal taste may vary).
How to Request a Refund
To request a refund, contact us at [Insert Email/Phone] within [X] hours of receiving the order. Please include:
Order number
Description of the issue
Photo proof (if applicable)
Processing Time
Once your refund request is approved, it will be processed within [X] business days to the original payment method.
Contact Information
For any queries regarding refunds and returns, contact us at:
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